Information

Terms and Conditions

Flow

Flow of Use

  • 01 Reservation

    Reservations can be made through this website.
    To make a reservation, please select the plan you wish to book and enter your information and other necessary details.

  • 02 Coming to the store

    Please visit us in person or use our free shuttle service to come to our store.
    We offer individual pick-up and drop-off services upon your arrival. Customers using the free pick-up service should contact us upon arrival at Naha Airport and upon picking up their luggage.
    *Customers with no pick-up plan are requested to come to our store.

    4-2-1 kanagusuku, Naha City, Okinawa 901-0155
    098-859-2015
    8:00〜20:00

  • 03 Reception & Departure

    The rental procedure will be performed at the store.
    At that time, please also check the exterior for scratches.
    Please be sure to bring the following documents with you during the procedure.

    • Driver's license for all drivers
    • ETC card (*if using ETC)
    • Charge for use
    Self-CheckIn

    Self check-in facilitated the process!

    At OKINAWA RENT A CAR, we use an automated reception system to make your trip as comfortable and smooth as possible.
    Even during the busy high season, departure procedures can be completed quickly.

    Read more

  • 04 Returns

    Please fill up with fuel at the designated gas station upon return.
    For customers who wish to be picked up, a free shuttle service is available from the store to the airport.
    Customers who do not require a pick-up service are requested to return the car on their own.

    Please be sure to contact us if you are going to be late.
    Please note that we may not be able to pick you up after your return time.

    About Fueling

    Please refuel at the CSS Tahara SS nearest the store before returning the car.

    3-12-5 Tahara, Naha City, Okinawa, Japan
    098-852-1550
Cancellation Policy

Our Cancellation Policy

Cancellation / Cancellation before maturity

If you have made a reservation through the website, please be sure to cancel your reservation from the reservation confirmation page.
Depending on the timing of the cancellation procedure, cancellation fees may apply.
Reservation cancellation fees will be charged as follows

  • 7 days prior to the date of use 【Free of charge】
  • 6 to 3 days prior to the date of use 【20% of the basic fee】
  • 2 days to 1 day prior to the date of use 【30% of the basic fee】
  • After the day of use 【100% of the basic fee】

Please note...

If we do not hear from you within one hour after your scheduled flight has arrived, we will cancel your reservation.
Please be sure to inform us by phone or e-mail when you cancel.

Termination during car rental

If you wish to return your rental car in the middle of your trip, please contact the store from which you departed.
In accordance with our terms and conditions, in the event of an early return, the basic fee and NOC compensation fee for the unused period will not be fully refunded.

Note: In case of cancellation due to personal reasons, the following charges will be incurred.
If the airline cancels the flight due to a typhoon or other emergency, no cancellation fee will be charged. However, if the cancellation is made at the customer's discretion before the flight is cancelled, the cancellation policy will be applied.
During Golden Week, New Year holidays, and Bon holidays, there may be a separate cancellation policy in the product details.

Rental agreement

  2. Terms of Use